Multiroir Controlec Services

Guarantees

1 – Certified work processes

Multiroir places the highest importance on compliance with certified work processes. This is the condition and guarantee of maximum satisfaction.

2 – The guarantee of working with a professional

Multiroir guarantees professional handling of your orders and requests. Our advisors and sales representatives are available at any time to answer your questions and support you from order to delivery. If needed, you can contact the sales department at +33 (0)1 45 10 15 20.

3 – Compliance with confidentiality law

Multiroir is committed to full compliance with the Code of Ethics for direct marketing professionals regarding the protection of personal data.

4 – Product warranty

The warranty of our products varies depending on the reference. Our customer service is at your disposal to provide all necessary details.

If one of the products in your order is temporarily unavailable, our customer service will inform you and offer, if you wish, a replacement product.

If you have any questions, you can contact us:

• by email at info@multiroir.com
• by phone at +33 (0)1 45 10 15 20 (Mon-Thu: 9:00-12:15 / 13:30-17:30; Fri: 9:00-12:15 / 13:45-16:00)

Expertise

With over 50 years of experience, Multiroir provides a team of professionals to support you at every stage of your project.

• Personalized analysis and definition of your needs by an experienced sales team
• Preparation of a clear and precise offer
• Production of drawings or 3D sketches if necessary
• Respect of delivery deadlines
• On-site installation of your equipment if required

This process requires great rigor and professionalism because every detail matters. That is why choosing the Multiroir solution means opting for peace of mind and the professionalism of a proven company.

Order

Placing an order: 4 simple and quick ways:

• On our website
• By fax at +33 (0)1 45 10 15 95
• By mail: 10 route de Brie Comte Robert 94520 Périgny-sur-Yerres, France
• By email: info@multiroir.com

Orders are processed immediately upon receipt. You can check the status of your order at any time by calling +33 (0)1 45 10 15 20.

Payment

Multiroir offers several payment methods tailored to your situation:

New customers (first order)

Payment by check, bank transfer, or credit card at the time of order.

Existing customers

Payment by check, bank transfer within 30 days, or credit card on our website.

All our prices are quoted in Euros excluding VAT and guaranteed except in cases of force majeure causing exceptional fluctuations in raw material prices. Our advisors are at your disposal at +33 (0)1 45 10 15 20.

Delivery

Gain reliability!

Each order is followed by an Order Acknowledgment (A.R.), indicating a delivery date. This allows you to anticipate receipt of the goods. For your convenience, Multiroir offers a range of delivery options:

Mainland France

Multiroir-Controlec guarantees compliance with the delivery dates indicated on the Order Acknowledgment.

Export

Our export department arranges shipment of your order worldwide. Contact our sales team for a quick and personalized response!

Pickup

You can pick up certain products at our warehouses in Périgny (94) or Dijon (21).

For more information, our teams are available at +33 (0)1 45 10 15 20.

Shipping fees

In mainland France, shipping costs are calculated when placing your order on our website. They are based on a tiered system depending on the amount and type of your order. Simply select “Mainland France” in the delivery country list.

For overseas territories (DOM-TOM) and other countries, calculation is more complex and will be done after your order. You therefore place your order without shipping costs, which will be communicated to you upon sending the Order Acknowledgment.

* Allow extra time for large or palletized orders. For DOM-TOM, please contact our sales department.

Export

Multiroir, your partner wherever you are!

We deliver worldwide. Our export department is here to meet your needs.

Your order can also be delivered to your preferred freight forwarder. Simply provide their contact details on your purchase order.

You will benefit from tracking of your order from departure from our warehouse to its arrival.

Our teams are at your disposal to answer your questions.

Confidentiality

Multiroir ensures complete security of the information you provide when browsing its website.

The data collected for this purpose remains strictly confidential and will not be used for any purpose other than that for which it was collected.

In accordance with Article 40 of Law No. 78-17 of January 6, 1978 on information technology, files, and civil liberties, you have the right to access, rectify, or delete personal data concerning you. You can exercise this right by sending a letter to: Multiroir-Controlec, 10 route de Brie Comte Robert 94520 Périgny-sur-Yerres, France. Multiroir is registered with the CNIL (National Commission on Informatics and Liberties).

If you have any concerns regarding confidentiality or the use of your data, please contact us at +33 (0)1 45 10 15 20.